Privacy Policy

Introduction

Laycal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered calling platform and services.

Information We Collect

How We Use Your Information

• Provide and maintain our AI calling services
• Process payments and manage your account
• Improve our AI models and call quality
• Provide customer support and technical assistance
• Send important service updates and notifications
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to enhance our platform

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all call data
• SOC 2 Type II compliance and regular security audits
• Secure data centers with 24/7 monitoring
• Access controls and employee security training
• Regular security updates and vulnerability assessments

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

• With trusted service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• With your explicit consent

Third-Party Services

Our platform integrates with various third-party services:

• Phone Providers: Twilio, Plivo, Vonage for call routing
• AI Services: OpenAI for voice processing
• Payment Processing: PayPal for secure transactions
• Calendar Integration: Google Calendar for appointments

Each service has its own privacy policy governing the use of your information.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 12 months unless you request earlier deletion. Account data is retained until you close your account, after which it is securely deleted within 90 days.

Your Rights

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of non-essential communications
• Request restrictions on data processing

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: